Rhodium Re has introduced a new DFSA-aligned complaints procedure designed to reinforce transparency, fairness, and accountability across its operations. As a Managing General Agent regulated by the Dubai Financial Services Authority, Rhodium Re recognises the importance of robust governance frameworks that protect clients, brokers, and market partners while ensuring clear and consistent service standards.
The newly implemented procedure outlines a structured approach for submitting, acknowledging, and resolving complaints. Clients will receive acknowledgement within two business days, followed by a thorough, impartial review conducted by a dedicated compliance function. For more complex matters requiring additional investigation time, Rhodium Re will provide regular progress updates until a final resolution is delivered. This process reflects the company’s service philosophy, which prioritises clarity, responsiveness, and meaningful dialogue.
By aligning its complaints framework fully with DFSA expectations, Rhodium Re strengthens its commitment to operational integrity and reinforces trust with stakeholders across global markets. The initiative underscores the company’s dedication to transparency and reinforces its role as a responsible, client-focused MGA operating within the DIFC.
